Refund & Cancellation Policy

Last Updated: September 7, 2026

This policy explains what happens to your money if you cancel, cannot visit, or something goes wrong with a deal booked through DealGo.

How paying for a deal works

DealGo deals are paid in two parts:

  • The reserve amount — a small share of the deal price, paid to DealGo when you book. This is what holds your booking.
  • The balance — the rest of the price, paid directly to the merchant at the salon, spa or store when you visit.

Together these add up to the deal price shown. There are no extra charges.

DealGo only ever receives the reserve amount. The balance is paid by you to the merchant and never passes through us, so the reserve amount is the only part of the price DealGo is able to refund. Anything concerning the balance is between you and the merchant, though we will help where we can.

How long your booking is valid

Every booking is valid for 30 days from the day you reserve it. The exact date is shown on your voucher and in My Deals.

If the offer ends before you visit

Deals are only on sale for a limited time, and the deal page shows when an offer ends. That end date does not shorten your booking.

Once you have booked, your 30 days are yours. If you book on the last day an offer is available, you still have the full 30 days to visit.

If a merchant turns you away because the offer "has ended", contact us — that is covered below.

When we refund the reserve amount

We refund the reserve amount in full, to your original payment method, whenever the reason you could not use your booking was not your fault. That includes:

  • The merchant has closed, or has stopped honouring the deal
  • The merchant refuses to provide the service covered by your booking
  • The merchant turns you away because the offer has ended, even though you booked while it was on sale and are within your 30 days
  • The merchant cannot accommodate you within your 30-day window
  • What you received was materially different from what the deal advertised
  • You were charged more than once, or money left your account without a booking being created

Payment failures and duplicate charges are always refunded in full. These are not discretionary — contact us and we will trace the payment.

If you change your mind or cannot make it

The reserve amount is what holds your booking, and the merchant sets time aside on the strength of it.

If you simply change your mind, or do not visit within your 30 days, contact us and we will look at your booking individually. Depending on the circumstances we may offer a refund of the reserve amount, or DealGo Coins you can spend on any future deal. We will tell you which before we process anything.

If you need a different appointment time, contact us before your slot and we will do our best to move it within your 30-day window. There is no charge for this.

Bookings you have already redeemed

Once a booking has been redeemed, the reserve amount is not refundable.

If the service you received was not what the deal described, tell us anyway. We cannot refund the balance you paid the merchant directly, but we will take it up with them, and it affects whether they stay on the platform. Where a merchant has clearly failed to deliver, we may issue DealGo Coins as a goodwill gesture.

DealGo Coins

Where we issue DealGo Coins instead of a refund to your card:

  • They are credited immediately
  • They can be used on any future deal
  • They do not expire

Merchant-specific terms

Individual deals may carry their own conditions, shown on the deal page under Terms & Conditions — for example appointment-only service, or restrictions on particular days and times. Where a merchant's terms are more generous than this policy, the more generous terms apply.

How to request a refund

Email support@dealgo.in or use our Contact Us page, where you will also find our phone number. Please include:

  • Your purchase ID, shown in My Deals
  • The deal name and the merchant
  • The date you booked, and the date you visited or tried to visit
  • What went wrong

We aim to respond within 2 working days.

How refunds are paid

  • To your original payment method — 5 to 7 working days to appear, depending on your bank
  • As DealGo Coins — credited immediately

We will confirm with you once a refund has been processed.

Contact us

For anything to do with refunds or cancellations, email support@dealgo.in or reach us through the Contact Us page.

We may update this policy from time to time. Changes take effect when posted here, and apply to bookings made after that date.